Free Shipping on orders over £40
Free Shipping on orders over £40
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Order before 2pm Monday to Friday or 10am Saturday and we will ship your order the next working day.
Royal Mail 48 Tracked | £2.50 | 5-7 days for delivery
Royal Mail 24 Tracked | £4.50 | 3-5 days for delivery
Royal Mail Worldwide Tracked | £14 | dispatched within 3 working days plus delivery time is approximately 7-12 working days.
Will I have to pay customs duties on my order?
Any items shipped overseas and incurring any customs charges due to the price or nature of product will be payable by the recipient and we can not be held responsible. Custom fees can vary greatly and are determined by the customs authorities in the recipient's country. These fees are unpredictable and differ with each shipment.
Personalised orders
Personalised items ordered before 3pm are dispatched within 5 working days. If you do need it put through as an urgent order, please feel free to contact us and depending on the volume of orders, we maybe able to speed things up. This will need to be agreed before ordering.
Refund and Exchanges ?
Unfortunately we do not offer exchanges, sorry.
We are happy to refund your order, providing: Our refund policy is 14 days, you must notify us wihen receiving your order and return your order to us within the 14 days. The 14 days will start from the day of delivery.
For authorised returns, please pack the product carefully in our original packing to avoid damage in transit. Any product returned where we have hand personalised your hamper will be subject to a 25% fee of the total cost of that particular box.
If 14 days has passed since your order has been delievred, unfortunately we can’t offer you a refund or exchange.
You will be responsible for paying the shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To complete your return, we require an order confirmation as proof of purchase, an order number, name, address and delivery date.
You will need to press the contact us button and subject this as RETURN. We will then contact you back within 48 hours Mon-Fri with acceptance of the return and instructions.
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